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Estimates vary, but unhappy customers are believed to be 10-20 times more likely to circulate negative stories about your business than happy customers are to circulate positive stories.
Fixed Rate Deposits
By Mark Higham posted on Tuesday, 25th October, 2011
In this current climate of low interest rates it is important that every business with surplus cash resources maximises its return. We have been notified today from our NatWest Business Banking Manager David Sedgwick of the latest Fixed Rate Deposits … Continue reading
New HMRC crackdown launched – Private tutors and coaches targetted this time
By Mark Higham posted on Tuesday, 25th October, 2011
HMRC have announced that they are now going to start targeting those who provide private tuition or coaching for undeclared income / tax. By coming forward during this campaign those that have understated their income will receive a lower tax … Continue reading
Tax Return Late Filing Fines to Increase
By Mark Higham posted on Thursday, 22nd September, 2011
HMRC are threatening large fines for those that file their tax returns late. The current deadline for filing a personal tax return is 31st October for a paper return and 31st January for on-line filing, returns submitting after these dates … Continue reading
HMRC to plug leaking plumbers tax
By Mark Higham posted on Wednesday, 27th April, 2011
In March this year HMRC gave those working in the plumbing industry the chance to declare any unpaid tax and only pay a minimal penalty before the Revenue start targeting the industry from the 1st June. HMRC’s aim is for … Continue reading
1,200 SME’s Targeted by HMRC for Record Checking
By Mark Higham posted on Thursday, 21st April, 2011
On the 7th April 2011 1,200 small and medium businesses were sent a letter from HM Revenue and Customs to arrange visits in order to have their accounting and tax records checked. HMRC we be seeking confirmation that businesses are keeping and … Continue reading
When to use a dividend waiver
By Mark Higham posted on Monday, 18th April, 2011
When dividends are paid they are paid to all share holders in proportion to their individual shareholding. So if a £10,000 dividend it paid to a class of shares and you hold 10% of those shares you will receive a £1,000 dividend. … Continue reading
Deliberate defaulters to be monitored by HMRC
By Mark Higham posted on Monday, 18th April, 2011
HMRC has announced that it will take a hard line to what they call “deliberate defaulters” – these being businesses and individuals that have been found to have made deliberate errors in the tax affairs resulting in tax losses or … Continue reading
SME’s ignore customer feedback
By Mark Higham posted on Tuesday, 22nd February, 2011
Over 83% of business owners believe that the current economic conditions have made delivering excellent customer experience more important than ever Continue reading
Taxman toughens up and flexes muscles
By Mark Higham posted on Tuesday, 22nd February, 2011
HMRC published a Business Records Check consultation in December 2010 stating that it will be targeting small businesses who keep poor records. Continue reading
Class 2 NI Payments Dates are Changing
By Mark Higham posted on Sunday, 20th February, 2011
HMRC are changing the dates on which Class 2 National Insurance contributions are payable. This only affects those who are self employed. Continue reading


