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Estimates vary, but unhappy customers are believed to be 10-20 times more likely to circulate negative stories about your business than happy customers are to circulate positive stories.
HMRC are changing the dates on which Class 2 National Insurance contributions are payable. This only affects those who are self employed.
From 2011/12 Class 2 National Insurance will be payable twice a year, 31 July and 31 January. Those that pay by direct debit will find there is a break in payments until July.


